Online orders are processed Monday
through Friday, 1-2 business days of order placement, unless indicated in the
product description. Orders placed between 1pm EST Friday thru midnight EST
Sunday will be processed the following Monday. On occasion, an order may be
placed on hold. In that event, we will contact you within one business day to
gather the information we need to expedite the order. If we attempt to contact
you and do not receive a response after five business days, we reserve the
right to cancel your order. NOTE: We do not accept returns for sales items; only exchanges.
We accept American Express, Visa,
MasterCard and PayPal. Sales tax will be charged when applicable. International
customers must use a valid international credit card. If the credit card cannot
be verified as belonging to the person placing the order, the order will not be
Sales tax will be charged when
We all love a deal, but there are a
few little rules:
Place an Order
Placing an order with us is easy.
Simply follow these steps:
Every attempt will be made to
process and ship your order the day it's received. We will email you when the
order is shipped. We are unable to ship to APO/FPO or PO Box addresses.
Domestic shipping costs
All US orders are shipped via Fed-Ex
and should be received within 7-10 business days after processing. Delivery
time does not include Saturdays, Sundays or holidays. Shipping charges will vary depending on the weight of each
For orders shipped outside the
United States, the billing and shipping address must be the same. Shipping will
be provided via your choice of UPS or Fed Ex International. Please use a valid street address, as we cannot ship to
PO or APO boxes. International orders are not guaranteed to ship the next
business day because additional verification is often necessary. UPS and FED EX state that most shipments are delivered within 4-5 business days. However,
some shipments may take up to 3 weeks to arrive. Please allow time for your
package to clear customs. This may take from a couple of days to several weeks.
fees range from $20 - $135 USD, depending on the country you live in, the
shipping service you select, and the weight of your package. If you exchange an
item, you will be responsible for shipping charges that apply to the reshipment
of the item.
Duties and Other Fees
Please note that shipping charges do
not include taxes or duty. The customer is solely responsible for any customs,
duties, foreign taxes or other fees that his/her country may impose to take
delivery of his/her order. In order to comply with export regulations, we are
required by U.S. law to declare the exact value of all items ordered and to
mark them as dutiable "merchandise." Declaring less than the true
value is both a violation of American law and the laws of most other countries.
In addition, we could lose the right to export to your country should it ever
be discovered that we were misrepresenting the value. Because we are a
retailer, we are prohibited by law from marking your order as "gift,"
even if the order is intended as a gift by its recipient. Call your local
customs office for details about these charges.
If you are not satisfied with your
online purchase, please follow our guidelines for returns:
Exchanges & Refunds
If for any reason you are not satisfied with your order,
UNWORN, UNUSED items may be returned or exchanged within fifteen(15) days of
ship date. Returns made within fifteen(15) days of ship date are eligible for a
full refund of the purchase price, exclusive of any shipping and handling costs
or, where applicable, any foreign duties, taxes or tariffs paid by the
customer. Once received, if there is no damage to the piece, you will receive a refund for the full cost of the item. KYMERAH does not refund any
shipping or handling costs. The merchandise MUST be received by KYMERAH within twenty(20) days from the date of shipment of the order. Any item(s) received
after twenty(20) days from the shipment date will not be accepted for return or
exchange. Items for return/exchange should be shipped to KYMERAH Attn: Internet
Returns (if it is an exchange please write “Attn: Internet Exchange”), at 3601 N Dixie Highway, Bay 2, Boca Raton, FL, 33431. Also please be sure to REQUEST A RETURN/EXCHANGE FORM from Ben@kymerah.com, and send it with the returned/exchanged item. Finally, please email tracking number to Ben@kymerah.com. Upon our receipt of merchandise, every
effort will be made to ensure the prompt issuance of a refund, exchange or
store-credit, as applicable. You will receive an email notification once your
request has been processed. Please note that with respect to refunds, your
banking institution may require additional days to process and post these
transactions to your account once they have received the information from
KYMERAH. Items received for
return, or exchange, that are not in their original condition will be rejected and sent back to
the customer. To qualify for a return or exchange, merchandise must be new,
unused, undamaged, unsoiled, unaltered, and with all tags still attached.IN REGARDS TO SALES ITEMS: KYMERAH will not accept returns for items on sale of 30% or more under an circumstances. We will, however, accept size/color exchanges with fifteen(15) days of the ship date. Please contact Ben@kymerah.com within the fifteen(15) days in order to request a size/color exchange.
THE PRODUCTS SOLD ON THIS WEBSITE ARE PROVIDED “AS IS”
WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. IMPROVD
EXPRESSLY DISCLAIMS ANY DUTY TO UPDATE OR REVISE THE MATERIALS ON THIS WEBSITE,
ALTHOUGH IMPROVD MAY MODIFY THE MATERIALS AT ANY TIME WITHOUT NOTICE. YOUR USE
OF THIS WEBSITE IS AT YOUR SOLE RISK, AND YOU ASSUME FULL RESPONSIBILITY FOR
ANY COSTS ASSOCIATED WITH YOUR USE OF THIS WEBSITE. IMPROVD SHALL NOT BE LIABLE
FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.
If you receive an item that is
defective, damaged or incorrect, you must notify us via email within 5 business
days of receiving the merchandise. Please keep the original box and packaging
materials in the case of damage. We will email you a Fed-Ex label for returning
the merchandise. A replacement will be sent, if available, upon receipt - with
the condition that merchandise has not been worn or washed with all tags
on sending the perfect return package:
Your return will be processed within
2-3 business days of receipt. We will issue a refund to the credit card
originally used for the purchase. You will receive an email notice when the
credit has been issued. If you have an inquiry e-mail us at Ben@kymerah.com
The customer is responsible for all
duties or taxes. If you return an item or refuse an item and we are charged a
tax, that duty or tax amount will be deducted from your order total before we
credit your account.
If you have any questions or
concerns, feel free to drop us a line.
Terms and Privacy
I know my information is kept private?
Privacy Statement describes how we collect and use your information, and gives
you options as to how your information is used. We suggest you review this
Privacy Statement periodically, as we may update it from time to time. We post
any changes on this page so that you are always aware of the information we collect,
how we use it, and under what circumstances we disclose it. By using our web
site, you consent to the collection and use of your information by KYMERAH, and
it's parent companies FECHNER FACTORY LLC. Any communication or material sent
to KYMERAH.com will be considered confidential and will become the property of
KYMERAH, which reserves the right to use and reproduce it for any purpose
whatsoever. Access and use of the Site is subject to the terms, conditions and
applicable laws construed in accordance with the Laws of the State of Maryland.
When you purchase from our site, we collect information that you volunteer,
such as your name, email address, postal address, phone number and other
information necessary to process your order. Periodically we will send you
email about new products and services, discounts, special promotions or
upcoming events ONLY if you have elected to receive these mailings. We also
collect information you provide us when you register to participate in a
contest or promotion, fill out a survey or questionnaire, or contact us (i.e.
I know my information is secure?
appropriate security measures in place to protect against the loss, misuse or
alteration of information that we have collected from you at our site, so you
can feel comfortable and secure when shopping. When you see either a solid key
icon or a locked padlock icon at the lower portion of your browser window, the
site is secured through Secure Sockets Layer (SSL). We always use
industry-standard encryption technologies when transferring and receiving your
personal information on our site. Pages requesting personal information should
always have one of these icons.
are 'cookies' and how does use them?
"cookie" is a small data file that contains a unique identifier.
Cookies can be used to store personal information about you, right on your
computer. The cookie ensures that only the computer used to select items will
have access to products you have chosen and billing information you've entered.
Using a cookie is the safest way to make sure that only you can see the
contents of your shopping cart and order form. does not believe that storing
your personal information on a cookie is a responsible use of this information.
your computer. We guarantee that your data is not used for any other purpose
than improving our web site and overall shopping experience.
copy anything from the site?
By law, the
material displayed on the site may not be downloaded for anything other than
non-commercial and personal use, and then only if copyright and other
proprietary notices contained on the materials are retained.
but not least...
By accessing and using this site,
you submit to the jurisdiction of the Federal District Court and the District
Court of Florida and accept all terms and conditions without limitation or
qualification. Everything on this site is copyrighted unless otherwise noted,
and may not be used without the written permission of . Images of people,
places, buttons and items displayed on the site are either the property of, or
used with permission by, . The use of these images is prohibited unless
specifically permitted by . Any unauthorized use of the images may violate
copyright laws, trademark laws, the laws of privacy and publicity, and
communications regulations and statutes. In addition, archiving,
redistribution, republication or derivation of any information contained or
downloaded from this site, in any medium, including but not limited to
electronic, CD-ROM, or database, or publication in print, requires the written
consent of . The trademarks, the logo and all the published names displayed on
the site are the property of . Nothing contained on the site should be
construed as granting any license or right to use any trademarks displayed on
the site without the written permission of its owners. Use of the trademarks or
other materials displayed on the site is completely prohibited.
Thank you for visiting Kymerah.com